Privacy Policy

John Oxley Mahindra is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how John Oxley Mahindra manages personal information. It is structured as follows:

1. Personal information John Oxley Mahindra collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting John Oxley Mahindra and complaints
10. Changes to Privacy Policy

1. Personal information John Oxley Mahindra collects

The main types of personal information John Oxley Mahindra collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with John Oxley Mahindra such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for John Oxley Mahindra's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for John Oxley Mahindra's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for John Oxley Mahindra's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with John Oxley Mahindra.

John Oxley Mahindra collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records John Oxley Mahindra keeps of telephone calls, or emails received, or messages sent to John Oxley Mahindra or posted on John Oxley Mahindra's pages on social media);
• John Oxley Mahindra's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, John Oxley Mahindra collects personal information in connection with running its business directly from the individual concerned. On occasion John Oxley Mahindra may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

John Oxley Mahindra stores personal information in electronic and paper form.

John Oxley Mahindra uses and discloses personal information as follows:

• to source vehicles and sell them to John Oxley Mahindra's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with John Oxley Mahindra's customers and prospective customers;
• to obtain products, services or information from John Oxley Mahindra's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information John Oxley Mahindra knows about them);
• to operate and manage John Oxley Mahindra's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to John Oxley Mahindra. For example, John Oxley Mahindra may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. John Oxley Mahindra also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

John Oxley Mahindra uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information John Oxley Mahindra uses in the operation of the computer program is browsing history on John Oxley Mahindra's websites, name, contact information, and other information you may input into John Oxley Mahindra's websites. The level of human oversight John Oxley Mahindra provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by John Oxley Mahindra's staff.

4. Cookies

John Oxley Mahindra uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by John Oxley Mahindra's web server. John Oxley Mahindra may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on John Oxley Mahindra's platforms and those social media platforms. John Oxley Mahindra's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of John Oxley Mahindra's website.

5. Links to other websites

John Oxley Mahindra's website may contain links to third party websites. John Oxley Mahindra does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from John Oxley Mahindra and do not wish to receive these communications from John Oxley Mahindra in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to John Oxley Mahindra.

7. Overseas transfers

John Oxley Mahindra's website/s are hosted in Australia. On occasion, a third party service provider John Oxley Mahindra engages or that John Oxley Mahindra is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information John Oxley Mahindra holds about them by contacting John Oxley Mahindra during business hours on (02) 6588 8555 or via the contact page.

John Oxley Mahindra may require an individual making a request to verify their identity before processing their request.

John Oxley Mahindra will aim to respond to all requests promptly and within 30 days.

John Oxley Mahindra may refuse a request where permitted or required by law. John Oxley Mahindra will comply with any regulatory requirement to give reasons for its decision.

9. Contacting John Oxley Mahindra and complaints

If you have any queries, concerns or complaints about how John Oxley Mahindra handles your personal information please contact John Oxley Mahindra during business hours on (02) 6588 8555 or via the contact page. John Oxley Mahindra may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that John Oxley Mahindra can understand the nature of your concern. In most cases, John Oxley Mahindra will ask that you put your request in writing.

John Oxley Mahindra takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by John Oxley Mahindra's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (02) 6588 8555
• Mailing Address: 130 Hastings River Dr, Port Macquarie, NSW, 2444

10. Changes to Privacy Policy

John Oxley Mahindra may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.